Stacy Nichols - Refund Requests Quiz Results

Welcome back, Brittany!

Question 1:

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Question: Who needs to confirm the true credit before you submit a refund request?

Employee Answer: Regional Manager
Correct Answer: WISE Billing

Question 2:

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Question: When are refunds processed?

Employee Answer: Biweekly
Correct Answer: Weekly

Question 3:

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Question: If the patient account shows a credit, do the claims still need to be paid before issuing the refund?

Employee Answer: true
Correct Answer: Yes

Question 4:

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Question: Where do you keep the patients credit card information?

Employee Answer: Create profile in CardPointe
Correct Answer: Create profile in CardPointe

Question 5:

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Question: Which of the following is most likely an accepted reason for a refund?

Employee Answer: Insurance pays more than expected
Correct Answer: All answers will most likely be approved

Question 6:

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Question 7:

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Question 8:

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Question 9:

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Question 10:

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Question 11:

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Question 12:

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Question 13:

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