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Welcome to Swish Pulse

Swish Academy is a program that helps swishies learn specific knowledge or skills to improve performance in their current roles. Swishie development is more expansive and focuses on employee growth and future performance, rather than an immediate job role. 50% of employees will need to be reskilled by 2025.

Training Modules for
Patient Concierge
Intro to SWISH PC (Week 1)
EG #
107
Intro to Swish PC
Approximate time to complete:
15 mins
EG #
109
Open Dental Basics
Approximate time to complete:
60 mins
EG #
116
Swish Morning Huddle
Approximate time to complete:
20 mins
EG #
110
Check-In Basics
Approximate time to complete:
30 mins +
EG #
117
Check-In Patient on (SLACK)
Approximate time to complete:
30 mins +
EG #
200
Tooth Charts
Approximate time to complete:
30 mins
EG #
129
Appointment Colors
Approximate time to complete:
30 mins
EG #
100
Front Desk Scripting
Approximate time to complete:
60 mins
EG #
128
Opening Checklist
Approximate time to complete:
20 mins
EG #
114
Patient Intake Form
Approximate time to complete:
30 mins +
EG #
Intro Test
Approximate time to complete:
SWISH Procedures (Week 2)
EG #
130
Booking Appintments
Approximate time to complete:
30 mins +
Training Complete
EG #
103
Swish Procedures
Approximate time to complete:
30 mins +
Training Complete
EG #
101
Common Objections
Approximate time to complete:
30 mins +
Training Complete
EG #
131
Texting Patients on Modento
Approximate time to complete:
30 mins +
Training Complete
EG #
132
Patient Consents
Approximate time to complete:
30 mins +
Training Complete
EG #
Procedures Test
Approximate time to complete:
Training Complete
SWISH Insurance (Week 3)
EG #
104
Insurance Verbiage
Approximate time to complete:
30 mins +
Training Complete
EG #
133
Verifying Insurance
Approximate time to complete:
30 mins +
Training Complete
EG #
Verifying AFLAC insurance
Approximate time to complete:
15 min +
Training Complete
EG #
107
Accepted Insurance Plans
Approximate time to complete:
15 mins +
Training Complete
EG #
134
Swish Smiles Membership
Approximate time to complete:
30 mins +
Training Complete
EG #
135
Insurance Breakdowns
Approximate time to complete:
60 mins
Training Complete
EG #
102
Collections
Approximate time to complete:
30 mins +
Training Complete
EG #
106
Payment Options
Approximate time to complete:
15 mins +
Training Complete
EG #
137
Refund Requests
Approximate time to complete:
Training Complete
EG #
Refund Requests Quiz
Approximate time to complete:
Training Complete
EG #
105
Credit Card Payments
Approximate time to complete:
15 mins +
Training Complete
EG #
111
Obtaining Payments
Approximate time to complete:
30 mins +
Training Complete
EG #
Insurance Test
Approximate time to complete:
Training Complete
SWISH Collections (Week 4)
EG #
108
Patient Transfers
Approximate time to complete:
30 mins +
Training Complete
EG #
138
ASAP List
Approximate time to complete:
Training Complete
EG #
Implants at Swish
Approximate time to complete:
Training Complete
EG #
Patient Concierge Training Complete!
Approximate time to complete:
Training Complete
Insurance Module
EG #
Dental Insurance Demystified
Approximate time to complete:
Training Complete
EG #
Dental Insurance Demystified - Quiz
Approximate time to complete:
Training Complete
Additional Training
EG #
429
Lab Directory
Approximate time to complete:
Training Complete
EG #
Dentist Training Manual
Approximate time to complete:
Training Complete
EG #
Fluoride Price Update
Approximate time to complete:
Training Complete
EG #
Fluoride Price Update Quiz
Approximate time to complete:
Training Complete
EG #
Payment Allocations : Ortho Payment Plan
Approximate time to complete:
Training Complete
EG #
March Reminders Quiz
Approximate time to complete:
Training Complete
EG #
Prepayment & Income Transfer Quiz
Approximate time to complete:
Training Complete
EG #
March Reminders
Approximate time to complete:
Training Complete
EG #
Case Acceptance
Approximate time to complete:
Training Complete
EG #
Pearl AI Cheat Sheet
Approximate time to complete:
Training Complete
EG #
April Updates & Reminders Quiz
Approximate time to complete:
Training Complete
EG #
Patient Magic Quiz
Approximate time to complete:
Training Complete
EG #
Patient Magic
Approximate time to complete:
Training Complete
EG #
Fee Schedule Updates
Approximate time to complete:
Training Complete
EG #
Fee Schedule Update Requirements
Approximate time to complete:
Training Complete
EG #
QUIZ : June 2024
Approximate time to complete:
Training Complete
EG #
Subscribili Training
Approximate time to complete:
Training Complete
EG #
Subscribili Quiz
Approximate time to complete:
Training Complete
EG #
136
Adding X Ray to Recall Appointment
Approximate time to complete:
Training Complete
EG #
Implants at Swish
Approximate time to complete:
Training Complete
EG #
Sleep Apnea Training
Approximate time to complete:
Training Complete
EG #
Implants at Swish Quiz
Approximate time to complete:
Training Complete
EG #
Sleep Apnea Tracking Training
Approximate time to complete:
Training Complete
EG #
Retainers for Life Training
Approximate time to complete:
Training Complete
EG #
505
Botox at Swish
Approximate time to complete:
Training Complete
EG #
Botox at Swish Quiz
Approximate time to complete:
Training Complete
EG #
Removing Free Retainers Verbiage
Approximate time to complete:
Training Complete
EG #
Cyber Security Training
Approximate time to complete:
Training Complete
Compliance Training
EG #
Dental Defenders - Compliance Overview
Approximate time to complete:
Training Complete
Intro to SWISH PC (Week 1)
EG #
107
Intro to Swish PC
Approximate time to complete:
15 mins
EG #
109
Open Dental Basics
Approximate time to complete:
60 mins
EG #
116
Swish Morning Huddle
Approximate time to complete:
20 mins
EG #
110
Check-In Basics
Approximate time to complete:
30 mins +
EG #
117
Check-In Patient on (SLACK)
Approximate time to complete:
30 mins +
EG #
200
Tooth Charts
Approximate time to complete:
30 mins
EG #
129
Appointment Colors
Approximate time to complete:
30 mins
EG #
100
Front Desk Scripting
Approximate time to complete:
60 mins
EG #
128
Opening Checklist
Approximate time to complete:
20 mins
EG #
114
Patient Intake Form
Approximate time to complete:
30 mins +
EG #
Intro Test
Approximate time to complete:
You have not completed any resources in this module yet
SWISH Procedures (Week 2)
EG #
130
Booking Appintments
Approximate time to complete:
30 mins +
Training Complete
EG #
103
Swish Procedures
Approximate time to complete:
30 mins +
Training Complete
EG #
101
Common Objections
Approximate time to complete:
30 mins +
Training Complete
EG #
131
Texting Patients on Modento
Approximate time to complete:
30 mins +
Training Complete
EG #
132
Patient Consents
Approximate time to complete:
30 mins +
Training Complete
EG #
Procedures Test
Approximate time to complete:
Training Complete
You have not completed any resources in this module yet
SWISH Insurance (Week 3)
EG #
104
Insurance Verbiage
Approximate time to complete:
30 mins +
Training Complete
EG #
133
Verifying Insurance
Approximate time to complete:
30 mins +
Training Complete
EG #
Verifying AFLAC insurance
Approximate time to complete:
15 min +
Training Complete
EG #
107
Accepted Insurance Plans
Approximate time to complete:
15 mins +
Training Complete
EG #
134
Swish Smiles Membership
Approximate time to complete:
30 mins +
Training Complete
EG #
135
Insurance Breakdowns
Approximate time to complete:
60 mins
Training Complete
EG #
102
Collections
Approximate time to complete:
30 mins +
Training Complete
EG #
106
Payment Options
Approximate time to complete:
15 mins +
Training Complete
EG #
137
Refund Requests
Approximate time to complete:
Training Complete
EG #
Refund Requests Quiz
Approximate time to complete:
Training Complete
EG #
105
Credit Card Payments
Approximate time to complete:
15 mins +
Training Complete
EG #
111
Obtaining Payments
Approximate time to complete:
30 mins +
Training Complete
EG #
Insurance Test
Approximate time to complete:
Training Complete
You have not completed any resources in this module yet
SWISH Collections (Week 4)
EG #
108
Patient Transfers
Approximate time to complete:
30 mins +
Training Complete
EG #
138
ASAP List
Approximate time to complete:
Training Complete
EG #
Implants at Swish
Approximate time to complete:
Training Complete
EG #
Patient Concierge Training Complete!
Approximate time to complete:
Training Complete
You have not completed any resources in this module yet
Intro to SWISH PC (Week 1)
EG #
107
Intro to Swish PC
Approximate time to complete:
15 mins
EG #
109
Open Dental Basics
Approximate time to complete:
60 mins
EG #
116
Swish Morning Huddle
Approximate time to complete:
20 mins
EG #
110
Check-In Basics
Approximate time to complete:
30 mins +
EG #
117
Check-In Patient on (SLACK)
Approximate time to complete:
30 mins +
EG #
200
Tooth Charts
Approximate time to complete:
30 mins
EG #
129
Appointment Colors
Approximate time to complete:
30 mins
EG #
100
Front Desk Scripting
Approximate time to complete:
60 mins
EG #
128
Opening Checklist
Approximate time to complete:
20 mins
EG #
114
Patient Intake Form
Approximate time to complete:
30 mins +
EG #
Intro Test
Approximate time to complete:
You have not saved any resources in this module yet
SWISH Procedures (Week 2)
EG #
130
Booking Appintments
Approximate time to complete:
30 mins +
Training Complete
EG #
103
Swish Procedures
Approximate time to complete:
30 mins +
Training Complete
EG #
101
Common Objections
Approximate time to complete:
30 mins +
Training Complete
EG #
131
Texting Patients on Modento
Approximate time to complete:
30 mins +
Training Complete
EG #
132
Patient Consents
Approximate time to complete:
30 mins +
Training Complete
EG #
Procedures Test
Approximate time to complete:
Training Complete
You have not saved any resources in this module yet
SWISH Insurance (Week 3)
EG #
104
Insurance Verbiage
Approximate time to complete:
30 mins +
Training Complete
EG #
133
Verifying Insurance
Approximate time to complete:
30 mins +
Training Complete
EG #
Verifying AFLAC insurance
Approximate time to complete:
15 min +
Training Complete
EG #
107
Accepted Insurance Plans
Approximate time to complete:
15 mins +
Training Complete
EG #
134
Swish Smiles Membership
Approximate time to complete:
30 mins +
Training Complete
EG #
135
Insurance Breakdowns
Approximate time to complete:
60 mins
Training Complete
EG #
102
Collections
Approximate time to complete:
30 mins +
Training Complete
EG #
106
Payment Options
Approximate time to complete:
15 mins +
Training Complete
EG #
137
Refund Requests
Approximate time to complete:
Training Complete
EG #
Refund Requests Quiz
Approximate time to complete:
Training Complete
EG #
105
Credit Card Payments
Approximate time to complete:
15 mins +
Training Complete
EG #
111
Obtaining Payments
Approximate time to complete:
30 mins +
Training Complete
EG #
Insurance Test
Approximate time to complete:
Training Complete
You have not saved any resources in this module yet
SWISH Collections (Week 4)
EG #
108
Patient Transfers
Approximate time to complete:
30 mins +
Training Complete
EG #
138
ASAP List
Approximate time to complete:
Training Complete
EG #
Implants at Swish
Approximate time to complete:
Training Complete
EG #
Patient Concierge Training Complete!
Approximate time to complete:
Training Complete
You have not completed any resources in this module yet
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