Intro Test
Quiz Taken On:
April 19, 2023
Question 1:
Correct
Incorrect
Question: What is the scheduling software that we use?
Employee Answer:
Open Dental
Correct Answer: Open DentalQuestion 2:
Correct
Incorrect
Question: When does morning huddle start?
Employee Answer:
15 - 20 minutes before the first scheduled appointment
Correct Answer: 15 - 20 minutes before the first scheduled appointmentQuestion 3:
Correct
Incorrect
Question: Where are the tooth numbers 17 - 32?
Employee Answer:
Lower Arch
Correct Answer: Lower ArchQuestion 4:
Correct
Incorrect
Question: What are some pieces of information we MUST have when booking a new appointment over the phone?
Employee Answer:
All of the Above
Correct Answer: All of the AboveQuestion 5:
Correct
Incorrect
Question: Which of the following is the Swish greeting used when answering the phone?
Employee Answer:
Thank you for calling Swish Dental (location) this is (your name), how can I brighten your smile?
Employee Answer:
Correct Answer: Thank you for calling Swish Dental (location) this is (your name), how can I brighten your smile?Question 6:
Correct
Incorrect
Question: What is USUALLY the quickest way to find an existing patient?
Employee Answer:
DOB
Correct Answer: DOBQuestion 7:
Correct
Incorrect
Question: In Slack, how do you indicate that a patient with an Invisalign appointment is running late?
Employee Answer:
Option 3
Correct Answer: Option 3Question 8:
Correct
Incorrect
Question: Before marking a patient “ready”, what information do we have to have?
Employee Answer:
All of the above
Correct Answer: All of the aboveQuestion 9:
Correct
Incorrect
Question: Which patient is ready to be taken back to their operatory?
Employee Answer:
Option 3
Correct Answer: Option 3Question 10:
Correct
Incorrect
Question: What is our goal for the atmosphere we aim to create for our patients?
Employee Answer:
Comfort Vibes
Correct Answer: Comfort VibesQuestion 11:
Correct
Incorrect
Question 12:
Correct
Incorrect
Question 13:
Correct
Incorrect
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