Yolanda Martinez - Intro Test Results

Welcome back, Brittany!

Question 1:

Correct

Incorrect

Question: What is the scheduling software that we use?

Employee Answer: Open Dental
Correct Answer: Open Dental

Question 2:

Correct

Incorrect

Question: When does morning huddle start?

Employee Answer: 15 - 20 minutes before the first scheduled appointment
Correct Answer: 15 - 20 minutes before the first scheduled appointment

Question 3:

Correct

Incorrect

Question: Where are the tooth numbers 17 - 32?

Employee Answer: Lower Arch
Correct Answer: Lower Arch

Question 4:

Correct

Incorrect

Question: What are some pieces of information we MUST have when booking a new appointment over the phone?

Employee Answer: All of the Above
Correct Answer: All of the Above

Question 5:

Correct

Incorrect

Question: Which of the following is the Swish greeting used when answering the phone?

Employee Answer: Thank you for calling Swish Dental (location) this is (your name), how can I brighten your smile?
Employee Answer:
Correct Answer: Thank you for calling Swish Dental (location) this is (your name), how can I brighten your smile?

Question 6:

Correct

Incorrect

Question: What is USUALLY the quickest way to find an existing patient?

Employee Answer: Phone Number
Correct Answer: DOB

Question 7:

Correct

Incorrect

Question: In Slack, how do you indicate that a patient with an Invisalign appointment is running late?

Employee Answer: Option 3
Correct Answer: Option 3

Question 8:

Correct

Incorrect

Question: Before marking a patient “ready”, what information do we have to have?

Employee Answer: All of the above
Correct Answer: All of the above

Question 9:

Correct

Incorrect

Question: Which patient is ready to be taken back to their operatory?

Employee Answer: Option 3
Correct Answer: Option 3

Question 10:

Correct

Incorrect

Question: What is our goal for the atmosphere we aim to create for our patients?

Employee Answer: All of the above
Correct Answer: Comfort Vibes

Question 11:

Correct

Incorrect

Question 12:

Correct

Incorrect

Question 13:

Correct

Incorrect

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